Taxmann’s Customer Service & Banking Codes and Standards by IIBF.

Taxmann’s Customer Service & Banking Codes and Standards by IIBF.

Description :-

The book on Customer Service & Banking Codes and Standards has been prepared keeping in view the syllabus for the Institute’s Certificate Course on the subject. The book has four modules while Modules A, B, and C deal with customer banker relationships, customer service, features of modern day banking, KYC norms, customer grievances redressal policy, Module D deals with the establishment of the BCSBI and elaborates on the codes dealing with the customers and micro & small enterprises.
An efficient and effective customer service is of vital importance in modern day banking. The task becomes all the more challenging as the expectations of the customers have seen paradigm shifts in the recent past. Customer service calls for appropriate soft skills and also a good knowledge of the banking products and processes.
IIBF believes that education plays a crucial role in improving the skill sets of bankers. It is our belief that in addition to the financial education of customers, there is a need to equip the bank staff with appropriate knowledge on customer service. This course material on Customer Service and Banking Codes has been designed and developed by IIBF with active support from the Banking Codes and Standards Board of India (BCSBI). The courseware is expected to equip the practicing bankers to put on ground an efficient customer service.

Indian Institute of Banking & Finance

Established in 1928 as a Company under Section 25 of the Indian Companies Act, 1913, the Indian Institute of Banking & Finance (IIBF), formerly known as The Indian Institute of Bankers (IIB), is a professional body of Banks, Financial Institutions, and their employees in India.

The Institute is managed by a Governing Council consisting of representatives of major Banks, Reserve Bank of India, Indian Banks’ Association, Institute of Banking Personnel Selection and an academician from the Indian Institute of Technology, Bombay.

During its 93 years of service, IIBF has emerged as a premier institute in Banking and Finance education for those employed as well as seeking employment in the sector and aiming for professional excellence. Since its inception, the Institute has awarded several Banking and Finance qualifications, viz., JAIIB, CAIIB, Diploma and Certificates, covering diverse and contemporary subjects in the Banking & Finance domains. Moreover, IIBF is the only Institute that offers all the courses mandated by the Reserve Bank of India for capacity building in banks. In addition, the contemporary courses and training programmes have helped the industry professionals to sustain their professionalism through Continuing Professional Development Programmes.

IIBF offers a bouquet of courses on Banking & Finance to meet the needs and aspirations of the banking & finance personnel and to students aspiring for a career in the banking & finance sector.

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