Bharat’s Law of Consumer Protection by Dr. V.K. Agarwal – 5th Edition 2025.

Bharat’s Law of Consumer Protection by Dr. V.K. Agarwal – 5th Edition 2025.

About Law of CONSUMER PROTECTION (Student Edition)

Part 1

Introduction

I.1     International Developments

I.2     Consumer Protection in India

I.3     Salient Features of the Consumer Protection Act, 2019

I.4     Competition Act, 2002

Part 2

The Consumer Protection Act, 2019

0.1    Preamble – Purpose and Nature

0.2    Preamble of the Act

CHAPTER I

PRELIMINARY

1.      Short title, extent, commencement and application

2.      Definitions

2.0     Definition Clause

2.1     Advertisement [Clause (1)]

2.2     Appropriate Laboratory [Clause (2)]

2.3     Branch Office [Clause (3)]

2.4     Central Authority [Clause (4)]

2.5     Complainant [Clause (5)]

2.6     Complaint [Clause (6)]

2.7     Consumer [Clause (7)]

2.8     Consumer Dispute [Clause (8)]

2.9     Consumer Rights [Clause (9)]

2.10   Defect [Clause (10)]

2.11   Deficiency [Clause (11)]

2.12   Design [Clause (12)]

2.13   Direct Selling [Clause (13)]

2.14   Director General [Clause (14)]

2.15   District Commission [Clause (15)]

2.16   E-commerce [Clause (16)]

2.17   Electronic Service Provider [Clause (17)]

2.18   Endorsement [Clause (18)]

2.19   Establishment [Clause (19)]

2.20   Express Warranty [Clause (20)]

2.21   Goods [Clause (21)]

2.22   Harm (Clause (22)]

2.23   Injury [Clause (23)]

2.24   Manufacturer [Clause (24)]

2.25   Mediation [Clause (25)]

2.26   Mediator [Clause (26)]

2.27   Member [Clause (27)]

2.28   Misleading Advertisement [Clause 28)]

2.29   National Commission [Clause (29)]

2.30   Notification [Clause (30)]

2.31   Person [Clause (31)]

2.32 Prescribed [Clause (32)]

2.33 Product [Clause (33)]

2.34 Product Liability [Clause (34)]

2.35 Product Liability Action [Clause (35)]

2.36 Product Manufacturer [Clause (36)]

2.37 Product Seller [Clause (37)]

2.38 Product Service Provider [Clause (38)]

2.39 Regulations [Clause (39)]

2.40 Regulator [Clause (40)]

2.41 Restrictive Trade Practice [Clause (41)]

2.42 Service [Clause (42)]

2.43  Spurious Goods [Clause (43)]

2.44  State Commission [Clause (44)

2.45  Trader [Clause (45)]

2.46  Unfair Contract [Clause (46)]

2.47  Unfair Trade Practice [Clause (47)

CHAPTER II

CONSUMER PROTECTION COUNCILS

3.      Central Consumer Protection Council

4.      Procedure for meetings of Central Council

5.      Objects of Central Council

6.      State Consumer Protection Councils

7.      Objects of State Council

8.      District Consumer Protection Council

9.      Objects of District Council

CHAPTER III

CENTRAL CONSUMER PROTECTION AUTHORITY

10.    Establishment of Central Consumer Protection Authority

11.    Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners

12.    Vacancy, etc., not to invalidate proceedings of Central Authority

13.    Appointment of officers, experts, professionals and other employees of Central Authority

14.    Procedure of Central Authority

15.    Investigation Wing

16.    Power of District Collector

17.    Complaints to authorities

18.    Powers and functions of Central Authority

19.    Power of Central Authority to refer matter for investigation or to other Regulator

20.    Power of Central Authority to recall goods, etc.

21.    Power of Central Authority to issue directions and penalties against false or misleading advertisements

22.    Search and seizure

23.    Designation of any statutory authority or body to function as Central Authority

24.    Appeal

25.    Grants by Central Government

26.    Accounts and audit

27.    Furnishing of annual reports, etc.

CHAPTER IV

CONSUMER DISPUTES REDRESSAL COMMISSION

28.    Establishment of District Consumer Disputes Redressal Commission

29.    Qualifications, etc., of President and members of District Commission

30.    Salaries, allowances and other terms and conditions of service of President and members of District Commission

31.    Transitional provision

32.    Vacancy in office of member of District Commission

33.    Officers and other employees of District Commission

34.    Jurisdiction of District Commission

35.    Manner in which complaint shall be made

36.    Proceedings before District Commission

37.    Reference to mediation [Prior to substitution by Mediation Act, 2023]

38.    Procedure on admission of complaint

39.    Findings of District Commission

40.    Review by District Commission in certain cases

41.    Appeal against order of District Commission

42.    Establishment of State Consumer Disputes Redressal Commission

43.    Qualifications, etc., of President and members of State Commission

44.    Salaries, allowances and other terms and conditions of service of President and members of State Commission

Details :